Refund Policy

1. No Free Trial on Paid Plans

Pro has no free trial: a paid subscription is charged when you check out. To evaluate our charts, data feeds, and macro indicators before paying, use the Free plan — it is free forever and needs no card. If a paid plan turns out not to be right for you, the refund in section 2 applies to your first payment.

2. Refunds & Your Statutory Withdrawal Right

Full refund within 14 days of your first payment; renewals are not refunded. This applies to your first payment: the first payment of your first subscription, monthly or yearly, once per customer. To ask for a refund, contact support@meaterm.com within 14 days of that payment and we will process it without undue delay. Refunding your first payment also cancels your subscription straight away, so you will not be charged again. If you have made another payment since (for example, by switching to the yearly plan), your subscription stays active; you can cancel it at any time from your billing page, or ask us to. After 14 days the first payment is not refunded either; renewals and other later payments are not refunded, and we do not pro-rate partially used billing periods (monthly or annual). This general policy does not override any mandatory statutory right you may have.

EU/EEA consumers also have a statutory right to withdraw from a distance contract within 14 days of its conclusion under the EU Consumer Rights Directive (2011/83/EU), and subscribing to Meaterm does not take that right away. Each subscription is concluded, and its first payment taken, when you check out, so for your first subscription the withdrawal period and the refund window above start together. To exercise the right, ask support within 14 days of checking out, and we will refund that payment in full and end that subscription without undue delay.

Nothing in this policy limits the mandatory consumer-protection rights you have under the law of your country of residence.

3. Cancellations

You can cancel your subscription at any time directly from your account dashboard. Once cancelled, you will retain full access to Meaterm until the end of your current paid billing cycle. You will not be charged again moving forward. Cancelling does not refund the period you have already paid for, except a first payment within the window in section 2.

4. Billing Errors

If you believe you were charged due to a technical error on our part (e.g., duplicate billing), please contact our support team immediately. Verified billing errors will be fully refunded.