Support
Need help with billing, access, or your account?
Ask Termi, our AI assistant, or email us about product support, billing, sign-in problems, account access and partnerships. We reply by email as soon as we can.
Self-serve resources
Read the docs first — most questions are answered here.
Knowledge base
The Meaterm guide
A complete walkthrough of the platform — getting started, every page in the web terminal, billing, keyboard shortcuts, and troubleshooting.
Read the guide
FAQ
Frequently asked questions
Quick answers to the most common billing, security, and product questions. If you're in a hurry, start here.
Browse FAQ
System status
Service health
Live checks of what Meaterm runs on: market prices, company profiles, macro and COT data, the database and sign-in, payments and the AI assistant. If data is missing, start here.
View status
Security
Security & compliance
How we store data, our 2FA setup, supported authenticators, and the responsible-disclosure programme.
Read policy